VW Tech

Freshservice

Freshservice is our go-to for centralizing service requests and IT workflows. It brings everything into one place—tickets, SLAs, approvals—so nothing slips through the cracks. With automation and reporting built in, your team spends less time chasing updates and more time solving problems.

Monday.com

Monday.com is where projects and priorities come to life. It gives your team a clear, visual way to manage work—timelines, owners, and progress—all in one dashboard. No more guessing what’s next or digging through email threads.

Why These Tools Work Together

Freshservice handles service operations. Monday.com handles project execution. When we connect them (and your other systems), you get one source of truth for requests, projects, and performance. That’s how we turn scattered work into a single, visible workflow.

Centralized Request Management

VW Tech works alongside your team to purchase and onboard Freshservice and design custom workflows that centralize and organize incoming requests across departments—IT, HR, Compliance, Customer Service, and more.

Project Wrangling

When a request evolves into a complex project, VW Tech helps your team organize and manage it effectively using Monday.com. We work with you to purchase, onboard, then configure boards, automations, and workflows that reflect your team’s priorities and operational style.

Integrated Task & Ticket Loops

Need seamless communication between support and project teams? VW Tech helps you connect Freshservice and Monday.com, enabling tasks in Monday.com to automatically generate support tickets—keeping everyone aligned and nothing overlooked.

Chaos?

Simplify Requests and Projects

At VW Tech, we believe tools should support your strategy—not create more chaos. That’s why we use platforms that are flexible, powerful, and proven to work for teams like yours.